Purpose of Position
This position is designed to gather data that will assist incoming clients in their regular counseling sessions with a Housing Counselor.  The Intake Specialist is there to provide information and refer the client to a Housing Counselor, not to assume the role of a counselor.

Job Responsibilities

• Receive incoming calls
• Schedule appointments for Housing Counselor(s)
• Prepare and assist client in completion of Intake Form
• Prepare client files for counselor(s)
• Prepare “Sign in/out” sheets for Homebuyer Education Seminars
• Assist in preparing all program monthly, quarterly and annual reports
• Client tracking, follow-up and case management;
• Assist organization in its outreach and education efforts through dissemination of materials and public presentations (some evening and weekend work may be required)
• Assist Economic Services Manager in ensuring that all program participants are appropriately safeguarded and that security and emergency responses are adequate
• Attend Task Force meetings
• Assist with other duties as assigned by management

Standards for Measuring Performance

• Excellent written and oral communication skills.
• Must be able to type a minimum of 60 wpm.
• Outstanding organizational skills.
• Ability to work effectively with persons of all ages and diverse backgrounds, skills and abilities.
• A full understanding of contemporary office technology including personal computer using Microsoft Office, windows, publishing, laptop, electronic mail and fax machine essential.
• Ability to carry out responsibilities with flexibility to adapt to changing needs and goals.
• Ability to balance the needs and expectations of multiple constituents.
• Positive and team-oriented attitude.
• Must have an excellent command of the English language

Education/Experience
High School diploma with specialized secretarial or business school training.  At least two years of secretarial or relevant experience required.

Other
Must have a valid Florida drivers license and reliable transportation